Corporate responsibility is how we manage our economic, environmental and social impacts - and it embraces every aspect of our performance.
We’re mindful that the things we do to deliver today must be balanced with our attempts to make a positive contribution to tomorrow. We do this by conserving natural resources, protecting and enhancing the environment, supporting the communities we serve and maintaining economic growth. Achieving this balance allows us to deliver lasting benefits to local communities.
We assess our impacts across six areas with our key areas of focus being climate change and the development of skills in engineering, science and technology. These have the greatest impact on our ability to operate now and in the future. Recognising the impact that the recession has had on our customers, investment has been made in partnerships and activities that help those facing genuine difficulties in paying their bills.
We measure our performance across all areas of corporate responsibility activity using external indices, including Dow Jones Sustainability Index and Business in the Community Corporate Responsibility Index.
For more details on our approach to corporate responsibility, see our CR Policy.
Business Principles