| |
Part of company |
08/09 |
07/08 |
06/07 |
Our company |
| Dow Jones Sustainability Index Score - results released in October (%) |
Whole company |
|
71 |
74 |
| Business in the community score (%) *note 1 |
Whole company |
Platinum Plus |
97.5 |
96 |
| Capital Investment in water & wastewater (Including infrastructure maintenance) (£million) |
Regulated |
740 |
826 |
747.9 |
| Sector cash interest cover ratio |
Whole company |
4.74 |
3.84 |
3.57 |
Our company in the environment |
| Total Greenhouse gas emissions (million tonnes CO2 equivalent) |
Whole company |
2.229 |
2.059 |
2.051 |
| Total GHG Emissions - UU Ownership (million tonnes CO2 equivalent) |
Whole company |
0.552 |
0.402 |
0.477 |
| Total third party emissions - UU Influenced (million tonnes CO2 equivalent) |
Whole company |
1.677 |
1.658 |
1.574 |
| Electricity Consumption - Regulated Business (GWh) |
Regulated |
786 |
798 |
806.6 |
| Carbon intensity of operations (kg CO2e per Ml of wastewater treated) *note 2 |
Regulated |
880.84 |
810.33 |
|
| Carbon intensity of operations (kg CO2e per Ml of water treated) *note 2 |
Regulated |
226.28 |
165.38 |
|
| No. of pollution incidents (1,2 & 3) |
Regulated |
202 |
170 |
150 |
| No. of pollution incidents (1,2 & 3) - Wales |
Non-regulated |
34 |
73 |
48 |
| No. of convictions for environmental offences - Wales |
Non-regulated |
0 |
2 |
0 |
| No. of convictions for environmental offences - UUW |
Regulated |
3 |
8 |
11 |
| Compliance with environmental standards at waste water treatment works (%)*note 2 |
Regulated |
97.25 |
97.27 |
|
| No. of failing wastewater treatment works |
Regulated |
8 |
18 |
17 |
| Leakage – rolling annual average leakage (Ml/d) |
Regulated |
462 |
462 |
468 |
| Leakage UUOS Wales (Ml/d) |
Non-regulated |
194.4 |
204 |
209.5 |
| Leakage Tallinna Vesi (Ml/d) |
Non-regulated |
11 |
13.4 |
13.4 |
| Total Waste Managed (tonnes) |
Whole company |
1338915 |
1379379 |
1419523 |
| Total Aggregates used in Network Operations: UUW, UUES, UUOL Gas (tonnes) |
Whole company |
334564 |
218180 |
212008 |
| Recycled aggregate used in Network operations: UUW, UUES, UUOS Gas (%) |
Whole company |
54.3 |
46 |
46 |
| Domestic Water demand (l/person/day) |
Regulated |
135.9 |
137.6 |
139.4 |
| Sites of special scientific interest in favourable or recovering condition (UU ownership)(%) |
Regulated |
93 |
83 |
66 |
Our company in society |
| Customer Satisfaction score - Domestic Customers (%) |
Regulated |
76 |
73 |
68 |
| Drinking water quality – mean zonal compliance (%) |
Regulated |
99.92 |
99.94 |
99.92 |
| % drinking water compliance - Sofiyska Voda, Bulgaria (%) |
Non-regulated |
99.69 |
99.86 |
99.997 |
| % drinking water compliance - Tallinna Vesi, Estonia (%) |
Non-regulated |
98.02 |
97.53 |
99.55 |
| Incidents of sewer flooding (number) *note 2 |
Regulated |
1619 |
|
|
| Number of properties affected by low pressure |
Regulated |
272 |
509 |
655 |
| No. of customers helped by the UU Trust Fund |
Regulated |
4088 |
|
|
| No. of customers on Arrears Allowance Scheme |
Regulated |
13355 |
|
|
| No. of Customers on Vulnerable Group Scheme |
Regulated |
3063 |
|
|
| Employees from ethnic minorities% |
Whole company |
2.26 |
2.6 |
1.61 |
| Male/female staff ratio (% female) |
Whole company |
26.31 |
26.5 |
23.81 |
| Staff with disability% |
Whole company |
0.16 |
0.21 |
0.2 |
| Employees in an age range 16-25 % *note 2 |
Whole company |
9.45 |
|
|
| Employees in an age range 26-30% |
Whole company |
10.07 |
|
|
| Employees in an age range 31-35% |
Whole company |
10.15 |
|
|
| Employees in an age range 36-40% |
Whole company |
11.64 |
|
|
| Employees in an age range 41-45% |
Whole company |
14.9 |
|
|
| Employees in an age range 46-50% |
Whole company |
16.59 |
|
|
| Employees in an age range 51-55% |
Whole company |
14.84 |
|
|
| Employees in an age range 56-60% |
Whole company |
9.16 |
|
|
| Employees in an age range over 60% |
Whole company |
3.19 |
|
|
| Days lost from accidents |
Whole company |
632 |
1412 |
1888 |
| No. of fatalities (UU only, not contractors or members of public) |
Whole company |
0 |
0 |
0 |
| Funds raised by employees supported by matched funding (£) |
Whole company |
167871 |
124521 |
255564 |
| Employees supported by matched funding |
Whole company |
255 |
214 |
295 |
| Total community Investment using LBG Model (£million) |
Whole company |
3.1 |
2.5 |
3 |
| Payments made in accordance with agreed terms (%) |
Whole company |
77 |
77 |
74 |
|
note 1 - There is no % score available for 08/09 only a status
note 2 - Due to a change in methodology this is not comparable to previous years data
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