Corporate Responsibility Report 2009
CEO Review
Our approach
About this report
Feedback
Case studies
Customer
Employees
Community
Climate Change
Supply Chain
Environment
Key Performance Indicators
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CEO Review
Our approach
Governance
Our board and leadership team
Community Investment Committee
Corporate Responsibility Panel
Indices
Business quality & environmental management
About this report
Assurance
Stakeholder engagement
Stakeholder mapping
Materiality
Feedback
Case studies
Customer
Customer satisfaction
Customer satisfaction in our water business
Customer satisfaction in our non-water businesses
Water service performance
Non water service performance
Our services
Water quality
Site area charging
Leakline
Helping customers pay
ExtraCare
Employees
Engagement
Health & safety
Development
Community
Tap into Water
Employee activity
Our education work
Climate change programme
Engineering education programme
Green check
Our partnerships
Partnership review
Community partners
Community spend
Climate Change
Carbon footprint
Our carbon footprint
Energy
Energy use and renewable generation
Adaptation and mitigation
Adaptation
Mitigation
Carbon strategy
Progress on our strategy
Future challenges for our carbon strategy
Supply Chain
Our suppliers and partners
Sustainable supply chain
What we value
Embedding sustainability
Environment
Water resources
Abstractions
Planning and managing water resources
Water efficiency
Leakage
Biodiversity
Progress against our policy
Operational site pilots
Catchment biodiversity actions
Access, recreation and heritage
Access
Recreation
Heritage
Stakeholders
Sustainable catchment management
Achievement in the last year
Future Plans
Wastewater compliance and pollution control
Summary of compliance
Research & development
Wastewater network performance
Odour management programme
Waste and resource management
Waste and resource use policy
Sludge & process waste
Construction waste & excavated material
Depot and operational site waste
Office waste
Capital investment
Predicting carbon in our capital programme
Standardising sustainability
Community engagement
Key Performance Indicators
Full key performance indicator table
Key performance indicator summary